I can’t login to my application

If you can’t login to one of our applications please make sure that:

- You are currently connected to the internet if this is the first time you are login to the application.

- You are using the correct username and password that was provided to you when you registered for the application.


I you receive an “Authentication Credentials Not Valid“ message please also try resetting your PIN by following the instructions on this article:

How to Reset Your PIN

If you are still unable to login please close the application, re open it and try to login once more.

How to force your application to close

In order to close your application you will need to follow this article:

If you still encounter problems, please submit a request via the web portal:

Need Help?

Note: If you are receiving an error message please take note of it and include it in a support request so we can better assist you.

Have more questions? Submit a request


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